Shipping Policy

DELIVERY 

  1. Any period or date for delivery of Goods stated by Tuluna is intended as an estimate only and is not a contractual commitment. Tuluna will use its best endeavours to meet any estimate delivery dates but Tuluna will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.
  2. Delivery of the Goods to a third party nominated by the Customer is deemed to be delivery to the Customer. If the third party carrier damages the Goods in transit, the Customer is still required to pay the Price for the Goods in accordance with clause 7 of the Terms, which is published here [hyperlink to be added when live], and all amounts owing to Tuluna for the particular Goods.
  3. Tuluna reserves the right to amend delivery methods without notice.

  • Australia

      1. All deliveries of Goods purchased by the Customer will be made by a third party provider at Tuluna’s sole discretion (‘Delivery Provider’) and are delivered with authority to leave (‘ATL’) without signing where no one is in attendance at the delivery address.
      2. If the Customer believes their nominated delivery address will be unattended at the time of delivery, Tuluna suggests having the Order delivered to an alternate address that the Customer knows will be attended during normal business hours. If the nominated delivery address is unattended at the time of delivery, the Delivery Provider will either leave the Good in a secure location under their ATL (in which case the delivery will be deemed successful by Delivery Provider) or a card will be left with details as to where the Customer can collect the their Goods, at this time the Goods will be deemed delivered (‘Delivery’).
      3. Tuluna will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and Tuluna will not offer a replacement Good or refund a Customer for any lost or damaged Goods.
      4. Tuluna will use reasonable endeavours to dispatch all Orders received before 4pm Monday to Friday (excluding public holidays in Victoria, Australia). Estimated delivery time is 7 business days following placement of an Order, depending on the Customer’s location. Customers located in Victoria or New South Wales should receive their Goods within 5 business days. Interstate orders and rural areas may take 14 business days.
      5. Delivery of Orders placed on the weekend will not be processed until the following Monday.
      6. The cost of delivery will be calculated when at the checkout on the Website.
      7. Tuluna does not deliver Orders to Post Office boxes. 


  • International Delivery* 

      1. International deliveries will be made by the Delivery Provider.
      2. Orders will be dispatched within 5 days from the date of the Order. Estimated delivery time for international orders is between 14 to 28 business days.
      3. International delivery cost is calculated per Order at the time of checkout.
      4. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient.
      5. In accordance with Australian export regulations, customs require Tuluna to declare the exact value of the Order on the satchel, and it is the sole discretion of the custom agents to release the package.
      6. Tuluna currently ships internationally to United States of America, United Kingdom and Canada.

  • Tracking the Customer order 

      1. Once the Customer’s online purchase is complete the Customer will receive an Order confirmation and a tracking number will be provided to the Customer after the Good(s) are dispatched.